Privacy Policy
Last updated: 7 August 2026
This Privacy Policy explains how iGo Technologies Ltd ("iGo", "we", "our", "us") collects, uses, stores and protects your personal information when you use the iGo mobile applications, website and related services.
By using iGo you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
iGo Technologies Ltd is a company registered in England and Wales.
- Website: https://rideigo.com
- Email: privacy@rideigo.com
We act as the Data Controller for the personal information collected through the iGo platform.
2. About iGo
iGo is a technology platform connecting passengers with licensed private hire operators and licensed drivers.
iGo does not itself provide transport services. Transport services are provided by licensed operators and licensed drivers in accordance with local licensing regulations.
3. Information We Collect
Depending on how you use iGo, we may collect the following information.
Identity Information
- Full name
- Preferred name
- Date of birth (where required)
- Profile photograph
- Account ID
Contact Information
- Mobile telephone number
- Email address
- Postal address (where required)
Account Information
- Login details
- Device identifiers
- Operating system
- App version
- Language
- Time zone
- Notification preferences
Payment Information
- Payments are processed securely by our payment providers.
- iGo does not store your complete debit or credit card details.
- We may store payment transaction IDs, payment status, refunds and receipts.
4. Location Information
Why we collect location data
Location data is essential for the operation of the iGo platform. Without location services, many features of the app cannot function.
Passenger Location
When you use iGo as a passenger we may collect your precise location in order to:
- identify your pickup point
- locate nearby drivers
- estimate fares
- calculate estimated arrival times
- display your driver's live location
- provide journey tracking
- improve passenger safety
- share your journey with contacts if you choose to do so
Passenger location is collected only while required to provide these services.
Driver Location
Drivers using iGo may be required to allow access to Precise Location and Background Location.
Background location allows drivers to:
- receive booking requests
- appear as available nearby drivers
- provide live location updates
- navigate to passengers
- complete journeys
- calculate accurate arrival times
- improve safety
- detect fraud
- comply with operator and licensing requirements
Background location may continue while the driver has marked themselves as available for work, even if the application is not actively open on screen.
Drivers can stop background location collection at any time by going offline or disabling permissions within their device settings.
Operator Location Access
Licensed operators may view driver locations only for operational purposes including:
- dispatching bookings
- monitoring active journeys
- customer support
- investigating complaints
- safeguarding
- complying with legal obligations
Operators do not receive continuous passenger location information outside active bookings.
5. How We Use Your Information
We use your information to:
- create your account
- verify your identity
- provide transport services
- match passengers with drivers
- process payments
- communicate with you
- improve the platform
- provide customer support
- investigate complaints
- detect fraud
- protect passengers and drivers
- comply with legal obligations
- comply with licensing requirements
- maintain system security
6. Background Location Permission
Google Play requires us to explain why our application requests Background Location.
For drivers, background location enables:
- receiving bookings
- updating passengers with live driver locations
- providing navigation
- calculating arrival times
- recording journey progress
- supporting emergency and safety features
Background location is only used while the driver is available for work or completing an active booking.
Background location is not used for advertising purposes.
Background location is never sold.
7. Legal Basis for Processing
We process your information under one or more of the following legal bases:
- performance of a contract
- compliance with legal obligations
- legitimate interests
- your consent where required
8. Sharing Information
We only share information where necessary. Information may be shared with:
- licensed private hire operators
- licensed drivers
- payment processors
- cloud hosting providers
- mapping and navigation providers
- SMS providers
- customer support providers
- fraud prevention services
- regulators
- law enforcement agencies where required by law
We do not sell your personal information.
9. International Transfers
Some service providers may process information outside the United Kingdom. Where this occurs we ensure appropriate safeguards are in place including UK GDPR approved contractual protections.
10. Data Retention
We only retain personal information for as long as necessary. Retention periods depend upon:
- legal obligations
- taxation requirements
- accounting requirements
- dispute resolution
- fraud prevention
- licensing requirements
When information is no longer required it is securely deleted or anonymised.
11. Security
We use industry standard security measures including:
- encrypted communications
- secure cloud infrastructure
- access controls
- authentication
- monitoring
- regular security updates
Although no online service can guarantee absolute security, we continually work to protect your information.
12. Marketing
- We may send service-related notifications.
- Marketing communications are only sent where permitted by law.
- You may unsubscribe at any time.
13. Cookies
Our website uses cookies and similar technologies to:
- improve performance
- remember preferences
- analyse website usage
- improve user experience
You can manage cookies through your browser settings.
14. Children's Privacy
The iGo platform is intended for users aged 18 years or over unless local law permits otherwise. We do not knowingly collect information from children.
15. Your Rights
Under UK GDPR you have the right to:
- access your information
- correct inaccurate information
- request deletion
- restrict processing
- object to processing
- request portability of your information
- withdraw consent where processing relies upon consent
- complain to the Information Commissioner's Office (ICO)
You may contact us at privacy@rideigo.com.
16. Location Data Rights
You may:
- disable location permissions within your device
- request access to your stored location data
- request deletion where legally permissible
17. Automated Decision Making
Certain automated decisions are made to:
- match passengers with nearby drivers
- calculate estimated fares
- estimate arrival times
- detect unusual activity
- reduce fraud
These decisions are necessary for the operation of the platform.
18. Third-Party Services
iGo integrates with trusted third-party providers including:
- payment providers
- mapping providers
- cloud hosting providers
- SMS providers
- analytics providers
- crash reporting providers
Each provider processes information under its own privacy obligations.
19. Changes to This Policy
We may update this Privacy Policy from time to time. Where significant changes are made we will notify users through the application or website. The latest version will always be available at https://rideigo.com/privacy.
20. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
- Website: https://rideigo.com
- Email: privacy@rideigo.com